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Terms & Conditions

A summary of the key points are as follows;

  • Tickets are sold on a strict no refunds or exchanges basis.
  • Tickets are not subject to any right to cancel options and all sales are final as per current consumer law.
  • By purchasing tickets for Santa’s Gatelodge through this website you are agreeing to the following Terms of Sale.
  • Tickets can only be purchased through this website, www.santasgatelodge.com. If you purchased tickets or received ticket them from another source we are unable to assist you in any way. Please revert to the source of your tickets, these terms of sale do not apply to tickets purchased or received from any other source other than www.santasgatelodge.com.
    • 1.0 Tickets cannot be refunded or exchanged after purchase.
    • 2.0 It is the responsibility of the person purchasing the tickets to ensure that all the information they provide is accurate and correct.
    • 2.1 We are not responsible for any errors or omission made during booking.
    • 3.0 If you notice any errors with the information you entered during booking after purchase please contact us immediately at santa@hcil.com and we will try to help where possible providing circumstances allow.
    • 4.0 In the event of Santa’s Gatelodge being cancelled we will refund the cost of all tickets purchased. If the event is cancelled all refunds will be made within 7 days of the cancellation being made.
    • 5.0 Please note that the right to cancel or “cooling off period” provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of event tickets.  All sales are final.
    • 6.0 Your confirmation will be emailed to you shortly after successfully making full payment.
    • 6.1 If you lose your confirmation email containing your tickets please contact us immediately to make alternative arrangements.
    • 6.2 If you are not able to print off your confirmation email please contact us, quoting your booking ID, and we will make alternative arrangements.
    • 7.0 Customer support is provided principally by email at santa@hcil.com. If you are contacting us about a booking, please quote your Order Number so that we can expedite your enquiry.
    • 7.1 We can only deal with the individual who placed the actual booking. All communications regarding bookings must be made by the individual who placed the booking and we will only correspond with that person using the email address and contact number provided when booking.
    • 8.0 If we discover an error in the price of any ticket you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order.
    • 8.1 If we are unable to contact you in this regard, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.
    • 9.0 You may not resell your tickets. Adult tickets are transferable and can be used by any individual but must not be resold.
    • 9.1 If you choose to dispute the purchase transaction after you have purchased tickets online we reserve the right to refuse admission upon arrival unless the total value of that transaction is paid in full prior to gaining entry to the event. Allegations of disputes and promises to resolve the issue will not be accepted and entry to the event will still be refused unless full payment is received in advance of attending the show. We reserve the right to refuse entry on this basis and our decision is final.
    • 10.0 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event.
    • 10.1 If an event is cancelled or rescheduled, we will use make all reasonable attempts to notify you of the cancellation. We will use the contact information provided at the time of booking but cannot be held responsible for any errors in this information.
    • 10.2 While we will make every effort to contact you in the event of cancellation or rescheduling we cannot guarantee that you will be informed of such cancellation before the date of the event.
    • 10.3 Please note that advertised start times of events are subject to change.
    • 11.0 Personal arrangements including travel or accommodation relating to the event which have been arranged by you are at your own risk.
    • 11.1 We will not be liable for any loss of enjoyment or wasted expenditure.
    • 11.2 All vehicles are parked at the owner's risk and we are not responsible or liable for any damage, loss or expenses incurred as a result.
    • 12.0 We will make every effort to accommodate you if you arrive late to the event however admission cannot always be guaranteed and you may be refused entry without refund.
    • 12.1 We reserve the right to refuse admission and are not liable for any expenses incurred as a result nor will tickets be refunded.
  • These Terms of Sale do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Information

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